Effective Date: September 1, 2025
Introduction
Under the Customer Referral Program (the “Program”), existing Customers of Bitrise have the opportunity to receive a benefit for referring other departments within their company or other entities within their corporate group as New Customers (defined below), subject to these Customer Referral Program Terms and Conditions. Customers may be eligible for a coupon worth up to Ten Thousand US Dollars (USD 10,000) upon a successful referral of a New Customer as detailed below.
New Customer and Eligible Customers
A New Customer is defined under the Program as a legal entity that is in a direct or indirect legal relationship with the Customer’s legal entity and that neither currently has an active Bitrise account nor had one in the past.
A Customer is eligible to participate in the Program if they have a signed and active Bitrise Order.
Customers with overdue invoices are automatically excluded from the Program.
Referral and Validation Process
The validation process is initiated by the Customer by providing the contact details and current CI/CD solution information of the New Customer to their customer success manager at Bitrise.
When submitting the referral, the Customer must state that such information is shared with the New Customer’s consent and for the purposes of participating in the Program. The Customer is also expected to assist in setting up an introductory call with the New Customer.
Upon referral, Bitrise will internally verify that the New Customer is neither an active nor former Bitrise customer.
Following this assessment, Bitrise will approve or decline the referral. This decision will be communicated to the referring Customer. Bitrise is not required to justify any refusal. A referral may typically be declined if the New Customer is already a Bitrise customer or in an active sales discussion.
If a Bitrise Order is not signed with the New Customer for any reason (including reasons attributable to Bitrise), the referring Customer will not be eligible for the referral fee or coupon.
Referral Fee and Coupon
Once the New Customer signs a Bitrise Order and pays the first invoice, the referring Customer is entitled to a referral fee, provided the New Customer's Order meets a minimum commitment period of at least one year and a minimum contract value of USD 10,000.
The referral fee is payable as a coupon, which is a non-transferable credit, representing the value of the referral fee, that can be applied at the next renewal of the Customer’s Order Form.
The referral fee equals 10% of the New Customer’s yearly (discounted - if applicable) commitment (even if the New Customer’s commitment covers multiple years), up to a maximum of USD 10,000.
The coupon will be issued automatically by Bitrise based on this calculation and sent to the Customer within 30 days following the payment of the first invoice.
A coupon is valid for twelve (12) months from its date of issuance. The coupon can be applied to the Customer's next renewal that occurs within this 12-month period. If the Customer fails to redeem the coupon within this period, or if they disengage from Bitrise and later reengage, the coupon will automatically expire. The coupon is non-transferable.
Each Customer is eligible to receive and redeem only one coupon per 12-month period, regardless of the number of New Customers referred.
New Customers are excluded from the Program for one year following the execution of their Bitrise Order.
General Provisions
Bitrise reserves the right to modify or terminate the Program or these Terms and Conditions at any time without prior notice.
The Bitrise Terms of Service shall prevail on any matters not covered herein. Definitions in the Terms of Service shall apply to this Program. Bitrise Terms of Service
The Bitrise Privacy Policy applies to this Program. Bitrise Privacy Policy